Bokam Harin Chandra Mouli
Delivery Manager @Wipro
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WORK HISTORY
Delivery Manager @Wipro
Syracuse, NY, US
Responsible for managing multiple Digital transformation initiatives across multiple technologies• Manage day-to-day stakeholders, delivery of the development & production support team• Managing a portfolio with yearly run rate of USD $20M comprises of both support & development programs• Leading deployments and decommissioning legacy projects alongside other migration & upgrade initiatives such as application modernisation & enhancement projects• Champion in service and support projects and built a strong understanding of projects impacting the service area and ensuring service impact is minimized and agreed• Report to the Director of Continual Service Improvement to develop and improve IT Service Management processes and Metrics for Incident, Problem, and Change Management• Managing a large-scale application support program over 300+ applications with a size of 30+ team• Managing a Program involving cross functional teams and plan the execution• Working with engineering teams, internal and external stakeholders, to influence and drive decision making and support organizational project• Ensuring impediments are visible and tracked through to resolution, escalating when necessary• Coordinating with external vendors, overseeing RFPs, and tracking them till closure• Strong people management and broad experience in managing large teams of different work streams• ITSM scoping, execution and educate the process awareness to the leaders in customer organisation • Retaining the talent & set the right performance goals to the team, motivate them to stay in the engagement • Manage contractual agreement targets and maintain consistent customer satisfaction scores• Using JIRA for ticketing and MS Project to manage project schedule
EDUCATION
Andhra University
Masters, Computers
Meena Bala Vidya Vihar
SSC, School
Andhra University
Bachelors, Computers
Dr. V.S. Krishna Government Degree College
Board of Intermediate, Mathematics
SKILLS
ABOUT BOKAM HARIN CHANDRA MOULI
Most program managers focus on delivery. I focus on what delivery will look like in the next 5 years. With 16+ years of experience leading global technology programs, I’ve built a strong foundation in Agile, DevOps, cloud, and enterprise service management. Today, my focus is on redefining program management through AI, automation, and data-driven execution. We’re entering a phase where traditional program management is evolving: Status reporting is becoming automated Decision-making is becoming predictive Delivery models are becoming AI-assisted I’m actively working at this intersection, exploring how AI can: Improve program predictability and risk management Automate operational workflows and reporting Enhance stakeholder decision-making through real-time insights My experience includes leading large-scale AD/AMS programs, managing global teams, and delivering transformation initiatives across industries. What excites me most is helping organizations transition from execution-focused delivery to intelligent, AI-enabled program ecosystems. I believe the future of program management is not just coordination, but orchestration across humans, systems, and AI. If you\'re working on digital transformation or exploring AI in enterprise delivery, I’d be glad to connect and exchange ideas.
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