Hari Narayanan K

About Hari Narayanan K

Result oriented IT Service Delivery Manager with extensive background in people management, leadership and stakeholder management. Experienced in building team of dedicated people to support infrastructure from diverse backgrounds. Skilled at fostering successful and collaborative relationships with diverse stakeholders. Adept at situation analysis and establishing processes to improve efficiency, productivity and system availability. Able to adapt to changing needs while maintaining a high level of integrity and motivation.Core competency in Service Delivery / Operations specialized in Operational Support, Problem Management, Incident Management, Trend Analysis, Change Management, Stakeholder Management, Production Support & Team Management. Specialties: ITIL, COBIT, Rightfax, ISO 27001, Executive Summary, 24x7/ On-call/ Production Support, Windows Server, SQL Server, Reporting, KRI/KCI/KPI, IT Audit Preparations, Employee Engagement, Gap Analysis, Talent grooming.

Experience

1. Vice President - Change Execution Lead(Wmt)

   Morgan Stanley

   Jul 2021 — Present · Mumbai, IN

   Managing Metrics and Reporting function within Release and Change Mgmnt (RCM) for Wealth Management.India leadership oversight for Release and Change Management function (FTE + Consultant).Lead Tooling / Dev for RCM.

Education

• University of Kerala

  B.Sc Mathematics, Mathematics

  1996 — 1999

• HS Thiruvampady

  S.S.L.C, 10th Grade

  1989 — 1994

• Bharathidasan University, Tiruchirappalli

  MCA, Computer Application

  1999 — 2002

Skills

• Business Analysis
• System Administration
• Team Management
• Management
• Microsoft Sql Server
• Document Management
• Sdlc
• Requirements Analysis
• Disaster Recovery
• Infrastructure
• Servers
• Itil
• IT Service Management
• Prince2
• Vendor Management
• Software Development Life Cycle (Sdlc)
• Rightfax
• Project Management
• Network Administration
• IT Management
• Enterprise Architecture
• IT Operations