Harin Bhavsar

About Harin Bhavsar

As a Technology and Management professional, I have headed various large accounts, strategic initiatives and turnkey projects while at Wipro, JLT, Aranca & BNPP-Sharekhan, Vymo & Aditya Birla Capital across diverse portfolios in IT, BFSI and Fin-Tech space. For most of my professional career, I have focused on bridging the gap between Enterprise and Customer through solutions based on Technology and Process Improvements.My career has included significant success in leading Transformation Programs (TOMs) for Change, Innovation, and Business Excellence, as well as deploying Lean, Six Sigma, and BPR concepts, setting up shared services across Americas and Europe. With over a decade of experience in implementing the Net Promoter system (NPS) framework, I have demonstrated expertise in driving org-wide and product-wise improvements.Over the course of my career, I have set up and successfully executed programs in a number of verticals including BFSI, IT, Travel & Transportation, Energy and Telecom.

Experience

1. Head - Customer Experience & Insights

   Axis Bank

   Nov 2021 — Present · Mumbai, IN

Skills

• Management Information Systems (Mis)
• Outsourcing
• Consulting
• Business Process
• Project Management
• Pre-Sales
• Operations Management
• Six Sigma
• Analytics
• Business Strategy
• Management
• Process Improvement
• Telecommunications
• Analysis
• Sdlc
• Employee Engagement
• Solution Architecture
• Business Process Improvement
• Service Delivery
• Pmp
• Business Analysis
• Leadership
• Program Management
• Software Project Management
• Performance Management
• Crm
• Itil
• Business Development
• Business Intelligence
• Risk Management
• Team Management
• Transition Management
• Sla
• Requirements Analysis
• Customer Relationship Management (Crm)
• IT Service Management
• Strategy
• Change Management
• Vendor Management
• Research