Harikumar
Senior Manager - Customer Relationship and Support at Fakeeh Technologies with expertise in Hospital Information Systems | RCM | NPHIES | EMR | LIS | RIS | MIS
- Role
- Senior Manager - Customer Relationship and Support at Fakeeh Technologies Pvt Ltd
- Location
- Thiruvananthapuram, KL, IN
- LinkedIn followers
- 500 followers
About Harikumar
At Fakeeh Technologies, our team prioritizes customer relationships and support, leveraging my expertise in Healthcare Information Systems (HIS) and Revenue Cycle Management to deliver exceptional service. My role involves strategizing and managing the implementation of HIS applications, which has been a cornerstone of our customer support strategy for over ten years. Under my leadership, the support team has excelled in coordinating with cross-functional teams, ensuring seamless project deliveries, and mastering ticketing tools such as Redmine and Teamwork. Our focus on meticulous requirement gathering and documentation, paired with rigorous internal QA processes, has been vital in maintaining high standards and client satisfaction in the dynamic field of healthcare technology.
Experience
Senior Manager - Customer Relationship and Support
May 2022 — Present · Trivandrum, IN
Education
ITIL Foundation V3
ITIL, IT
Alagappa University
Bachelor's degree, Computer Science
2009 — 2012
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