Harikrishnan R
Project Manager
- Role
- Team Manager at Cognizant
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Harikrishnan R
A results-driven and innovative Team Manager with 10 years of experience in project and…
Experience
Team Manager
Mar 2022 — Present · Hyderabad, IN
People Management, Project Management and team Development, for multiple locations for client projects- Onboarding of team to client platform, asset management and offboardings, feedback to direct reports and set clear and measurable goals, action plans and follow-up procedures- Support recruitment process including defining job descriptions, reviewing resumes, candidate screening, and interviews- Responsible for BCP, client risk assessment, CSAT and client review. Improved CSAT through effective feedback and review processes- SLA Management, Queue Management and RTA management for smooth running of business and reviewing productivity, C-SAT scores- Leading teams through changes in processes or systems, training in new workows and concepts, ensuring the team receives adequate training on the new process change and is able to perform as per the set guidelines and SLA\'s- Compliance to all processes, monitoring risk and SLA\'s to ensure the client targets & expectations are met.
Education
Indian Institute of Management, Kozhikode
Professional certification programme in HR management and Analytics , Business Administration and Management, General
Toc H Institute Of Science & Technology
Bachelor of Technology (BTech), Mechanical Engineering
2009 — 2012
SRM UNIVERSITY
Master of Business Administration (M.B.A.), HUMAN RESOURCE
2013 — 2015
Infant Jesus E M S Mavelikara
Secondary Education
1995 — 2007
Skills
- Fluid Mechanics
- Engineering
- Human Resources
- Microsoft Excel
- Powerpoint
- Autocad Mechanical
- Management
- Teamwork
- Team Management
- Leadership
- Microsoft Office
- Cad
- Public Speaking
- English
- Customer Service
- Windows
- C
- Mechanical Engineering
- Recruitment
- Research
- Microsoft Powerpoint
- Microsoft Word
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