Harikrishnan K
Empowering Teams Through Innovative Solutions: Driving Success in a Rapidly Changing Landscape✨
- Role
- Program Specialist at Amazon
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Harikrishnan K
Currently serving as a Program Specialist at Amazon, managing end-to-end seller…
Experience
Program Specialist
Mar 2026 — Present · Bengaluru, IN
Manage end-to-end seller reimbursement operations for the IN Marketplace (3P sellers) across multiple use cases including warehouse loss, customer returns, removals, missing from inbound, and short-shipment disputes.Serve as the designated owner in India for Warehouse Lost, Warehouse Damage, Warehouse Disposal and Seller Escalation reimbursement programs, driving end-to-end workflow governance, escalation resolution, and policy-compliant payouts.Manage high-severity executive escalations, including CEO-level cases from the Office of Andy Jassy, leading deep-dive investigations and driving cross-functional collaboration to deliver timely, accurate, and policy-compliant resolutions.Ensure accurate and timely reimbursements while maintaining strict adherence to Amazon policies, financial controls, and compliance standards.Perform defect trend analysis and root cause investigations to identify operational gaps, reduce reimbursement errors, and minimize financial leakage.Partner cross-functionally with Fulfillment Centers, Finance, Product, and Tech teams to resolve complex seller escalations and improve reimbursement workflows.Utilize Excel and SQL to generate data-driven insights, monitor key operational metrics such as SLA adherence, accuracy, and seller impact, and support decision-making.Lead process improvement and automation initiatives to enhance operational efficiency, scalability, and defect reduction.Support audit readiness and risk mitigation strategies within seller reimbursement programs to ensure operational integrity and compliance.
Education
Kerala State Cooperative Union
Higher Diploma in Cooperation, Cooperation and Business Management
Swami Vivekananda Public School
10th
GEMS B SCHOOL
Master of Business Administration - MBA, Financial management
Clemis School and Junior College(CBSE)
12th, Physics Chemistry Maths Computer Science
University of Mysore
Master of Business Administration - MBA, Human resource management and Operations Management
Mahatma Gandhi University
Bachelor of Commerce - BCom, Accounting and Computer Science
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