Harikrishna Chowdary

Experience

1. Windows System Administrator

   Cognizant

   Oct 2022 — Present · Bengaluru, IN

   Dedicated IT professional with over 6 years of rich experience in Systems Administration; experienced in Windows, AD, Desktop Support Administrator, End User computing services Resourceful in implementation of best practices in System administration and process management; exhibited excellent workmanship in day-to-day operations such as ticket resolution, technical support, incident management and change request management Active Directory Server installation & maintenance and troubleshooting in the server 2012 & 2019. Laptop, Desktop configuration and Mac Book laptops configuration and troubleshoot User account administration, i.e, account creation and management and password resets on Active Directory. Shared mailbox and Email account administration, account creation/modification/deletion, management and distribution lists on Office 365 and perform education for end-users and troubleshooting on Office setup issues. Remote Desktop Services configuration and management. Install, upgrade, support and troubleshoot for network printers, cloud printers using VPSX Server Personal print Management setup and configurations Customize & configure desktop hardware to meet specifications and business standards. Troubleshooting Access related issues. Manage the Users and Computers Containers. Responsible to perform daily, weekly and monthly scheduled backup ensuring all required file systems. Monitoring server’s usage statistics (CPU Utilization, Memory & Disk Space Usage). Knowledge on Creating AD replication, FSMO roles. DNS zones, DHCP and RAID configuration. Deploy patches from WSUS Server. Working on Service Now ticketing tool to handle Problem and Change Management activities.

Education

• Sana Engineering College

  Btech,Cse