Naga Harika y

About Naga Harika y

Experienced Magento Specialist with a demonstrated history of working in the consumer goods industry. Skilled in Scrum, PHP, Magento, SOAP, E-commerce, and Agile Methodologies.A versatile, dedicated and driven individual with an analytical bent of mind. My engineering background coupled with business studies has equipped me with a unique blend of quantitative and qualitative capabilities that have been a value-driver in organizations. I’ve always been a quick learner and adopter of new and rising technologies which helped me build my experience over the years with different companies and clients. I employ a solutions-driven approach and constantly work towards improving myself, both professionally and personally. The majority of my recent experience has been in the e-commerce space where user experience and flow are critical to conversion. I\'ve worked with Magento sites and have spent considerable time understanding how to optimize for page speed performance and the impact that can have on user intent to purchase.My main end goal is making sure the business needs are met at the end of the day, regardless of the extra credit involved in getting that done. There\'s nothing more gratifying to me than keeping up with new technologies as they continue to evolve and finding small ways to implement them if for no other reason than to simply stay current.

Experience

1. Sr Customer Success Engineer

   Adobe

   Mar 2022 — Present · Charlotte, NC, US

   Working as a dedicated technical advisor of multiple enterprise accounts and helping them onboard on Adobe Commerce.Setting up global processes for 24/7 infrastructure and application synthetic monitoring in Newrelic and alerting on enterprise customer e-commerce sites.Providing the affected customers with incident/war room management and root cause analysis. Advising customers to apply the latest security upgrades and tools to achieve their business objectives. Providing performance & caching mechanisms with the help of tools like New relic APM, NR infrastructure, and log file analysis in NRQL.

Education

• Gudlavalleru Engineering College

  Bachelor's degree, Computer Science

  2008 — 2012

• Old Dominion University

  Master's degree, Computer Science

  2013 — 2014

Skills

• Wireframes
• Responsive Web Design
• Magento
• Javascript
• Html5
• Business Requirements
• Mysql
• Spring Mvc
• Java
• Saas
• Mvc
• Integration
• Oracle Sql
• Scrum
• Php
• E-Commerce
• Web Services
• Agile Methodologies
• Management
• Project Planning
• Magento 2.0
• Ajax
• Software Development Life Cycle (Sdlc)
• User Experience Design
• Requirements Analysis
• Leadership
• Jquery