Harika Thangella
Technology Analyst at InfosysServiceNow Administrator | ServiceNow Admin | Incident Manager | ServiceNow Scripting | ITSM | CSA | Server Scripts | PowerBi | Linux Administrator.
- Role
- Technology Analyst at Infosys
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Harika Thangella
ServiceNow Certified System Administrator and ITSM professional with over 3+ years of hands-on experience in administering, configuring, and supporting the ServiceNow platform. Skilled in managing key ITSM modules including Incident, Major Incident,Problem, Change, Knowledge Management.Experienced in customizing Catalog Items, Client Scripts, Business Rules, Ul Policies, Data Policies, Flow Designer, and Workflows to streamline and enhance IT service delivery. Proficient in configuring Service Now functionalities to meet business needs, including setting up Email Notifications.
Experience
Technology Analyst
Oct 2025 — Present · IN
Incident Manager
Education
Siddhartha institute of technology and sciences
Bachelor's degree, Electronic and Communications Engineering
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