Harika Pichikala
Software Engineer | Visa Inc | UTA Alumni | Backend Engineering | Java | Spring | Microservices
- Role
- Senior Software Engineer at Visa
- Location
- San Jose, CA, US
- LinkedIn followers
- 500 followers
About Harika Pichikala
I\'m a backend-focused Software Engineer with 5+ years of experience building scalable…
Experience
Senior Software Engineer
Feb 2022 — Present
Skills: Java, Spring Framework, Apache Kafka, REST APIs, SplunkAt Visa, I was part of the core team behind Visa Resolve Online (VROL), a global platform that facilitates payment dispute processing. My role focused on designing scalable backend services and integrating multi-channel workflows to enhance the customer and client experience.Key Contributions- Developed new dispute rules and validations, and implemented dynamic form enhancements to support evolving business requirements- Built features across UI, bulk processing, and RTSI APIs, enabling seamless dispute handling across multiple channels- Contributed to a high-impact fraud reduction feature that helped decrease friendly fraud by 40%, resulting in $100B+ in business savings- Enhanced system observability by upgrading legacy logging and developing Splunk dashboards, reducing debugging time by 30%- Actively participated in incident analysis, bug resolution, and mentoring of new hires and interns to strengthen team performance and onboarding.
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