Hari Haran Satyanarayana
ServiceNow Developer at Infosys
- Role
- Servicenow Developer at Infosys
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Hari Haran Satyanarayana
Dedicated experience in IT, expertise experience in ITSM, HRSD, and CMDB, to enhance service delivery, optimize workflows, and drive operational efficiency.• With a deep understanding of ITIL frameworks and best practices, I have successfully implemented and customized ServiceNow solutions that align with business needs and improve the management of IT services, HR services, and Configuration Management Databases.• Proven track record in implementing ITSM processes such as Incident Management, Problem Management, Change Management, Service Request Management, and Knowledge Management. • Expertise in configuring workflows, automation, and notifications to ensure effective, streamlined service delivery that improves response times and minimizes downtime.• deploying and optimizing ServiceNow’s Human Resources Service Delivery (HRSD) module to automate HR workflows, case management, employee onboarding, and offboarding processes. • Focused on enhancing employee experiences through efficient and personalized HR service delivery, while also driving process improvements to ensure compliance and operational excellence.• Strong experience with Configuration Management Database (CMDB), including setting up, managing, and maintaining accurate records of Configuration Items (CIs).• Proficient in mapping dependencies, defining relationships, and ensuring data accuracy to enable better decision-making, incident impact analysis, and change management. • Expertise in using ServiceNow’s CMDB to support effective asset management, IT infrastructure monitoring, and risk mitigation. Advanced proficiency in JavaScript for writing custom scripts, automating complex workflows, and enhancing ServiceNow platform functionality.
Experience
Servicenow Developer
Jul 2025 — Present · Bengaluru, IN
Education
Andhra University
Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering
Andhra University
Master of Technology - MTech, Electrical, Electronics and Communications Engineering
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