Hariharan Venkatanarayanan
Customer Support Associate
- Role
- Senior Resolution Coordinator at Walmart Global Tech India
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Hariharan Venkatanarayanan
I\'m currently working as Revenue Operation Associate in kissflow Inc,#Revops,#Hubspot,…
Experience
Senior Resolution Coordinator
Jun 2025 — Present · Chennai, IN
Experienced Senior Resolution Coordinator | Conflict Management | Customer Experience | Cross-functional Collaboration | Root Cause AnalysisAs a dedicated Senior Resolution Coordinator with over 2 years of experience, I specialize in swiftly identifying, analyzing, and resolving complex customer and operational issues across diverse domains. I bring a proactive approach to escalation management, ensuring timely solutions and long-term process improvements.My core strengths include: Root Cause Analysis to minimize repeat issues🤝 Cross-functional coordination with internal teams such as Operations, Quality, Tech, and Customer Support🧠 Strategic problem solving to reduce turnaround time and enhance client satisfaction Performance reporting and trend analysis to drive data-backed decisions Strong communication with both internal stakeholders and customers to maintain transparency and trustI believe that a resolution is more than just a solution—it\'s an opportunity to build trust, improve processes, and enhance customer loyalty.Let’s connect if you\'re passionate about customer experience, operational excellence, or building scalable resolution frameworks!
Education
A. M jain
Bachelor of Commerce - BCom
Sathyabama University
Master of Business Administration - MBA
2021
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