Hariharan
Associate Consultant at Atos | ServiceNow ITSM-Incident Management| Microsoft SCOM Prod Servers Alert Monitoring| Microsoft 365 Apps | Hybrid Cloud support and operations| SLA Management | Azure and AWS Certified
- Role
- Associate Consultant at Atos
- Location
- Nagercoil, TN, IN
- LinkedIn followers
- 500 followers
About Hariharan
I am Currently working as an Associate Consultant at Atos with 4+ years of experience supporting 24×7 ALTERA DIGITAL/ALLSCRIPTS healthcare servers production environments. Strong expertise in IT operations, technical support, alerts monitoring, incident management,SLA Management and ITIL v4 practices.Responsible for production support and IT operations for business-critical applications. Perform continuous production server\'s alert monitoring using Microsoft SCOM, handling infrastructure and application alerts, executing alert validation,initial troubleshooting, impact analysis, and escalation to ensure system availability and service continuity.Managing ServiceNow incidents end-to-end, including incident logging, prioritization, SLA tracking, escalationmanagement, and coordination with L2/L3 technical support teams. Participate in rapid response bridge calls during critical production issues and support effective technical and stakeholder communication.
Experience
Associate Consultant
Jul 2025 — Present · Chennai, IN
Education
DMI College of Engineering
Bachelor of Engineering - BE, Computer science and engineering
Kumari Matriculation Higher secondary school
Higher Education , Mathematics and Computer Science
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