Hariharan Goshika

About Hariharan Goshika

I am a ServiceNow Certified Lead Developer with over 8+ years of experience in IT…

Experience

1. Servicenow Lead Developer

   Cognizant

   Feb 2024 — Present · CA, US

   Implemented ServiceNow\'s Predictive Intelligence to automate incident categorization, assignment, and prioritization, reducing manual triage time by 35%.Working knowledge on JavaScript, Glide Ajax, Glide API Methods, HTML, CSS for scriptingCreated Client scripts, Business Rules, UI Policies, UI actions by using Glide Script and script includes to enhance user experienceDevelop high quality integrations between the internal Tableau Application and the external ServiceNow instanceDeveloped robust integrations between ServiceNow and third-party systems using REST and SOAP APIs to streamline data transfer and synchronizationBuilt inbound and outbound REST API calls to support data exchange, including secure authentication and error handling Integrated ServiceNow with TableauDeveloped SOAP/REST API integrations to fetch data from Tableau, check user existence, and update license details in ServiceNow custom Table.Designed reusable Workflows and Flow Designer templates, enhancing operational efficiency.Configured MID Servers for mutual authentication-based REST integrations, ensuring secure communication with external systems.Built CMDB Health Dashboards, improving CMDB accuracy and ensuring data compliance with standards.Installed and configured ITOM plugins, probes, and Discovery schedules, troubleshooting Discovery issues effectively.Deployed ServiceNow ITOM with a focus on Discovery and Service Mapping applications.Created scalable business solutions using App Engine Studio by combining data models, user experience components, and automation.Reviewed existing IT processes, identifying areas for optimization and enhancement in ServiceNow.Managed ServiceNow instance upgrades, handling pre- and post-upgrade tasks, and created a detailed project plan for cloning, upgrades, and testing.Created Dashboards for real-time monitoring and reporting.Optimized data collection procedures and scheduled jobs for weekly, monthly, and quarterly data aggregation.

Education

• Osmania University

  Bachelor's degree