Hariharan B Kannan
Associate Team Lead @Rently
Signup · Get unlimited contacts
WORK HISTORY
Associate Team Lead @Rently
Coimbatore, IN
Lead and manage global technical support teams across India, the US, and Mexico.Own advanced escalations and client integration requests for SaaS and IoT smart-home products.Designed and led the Pilot Tier-2 / Advanced Integrations Support Team to resolve complex integration issues.Drive queue health, SLA adherence, and escalation management across phone, chat, and email channels.Conduct weekly stakeholder review calls and regular 1:1s for performance management and coaching.Train new hires, deliver cross-training, and revamp onboarding programs to improve agent readiness.Collaborate with Product, Development, and App teams on RCA, CAPA, and customer feedback loops.
EDUCATION
Christ The King Engineering College
Diploma in mechanical engineering , Mechanical Engineering
ABOUT HARIHARAN B KANNAN
I am a results-driven Team Lead – Technical Support with 3+ years of experience supporting SaaS and IoT products and leading globally distributed support teams across India, the United States, and Mexico.I have progressed from an individual contributor to a people leader by consistently owning complex escalations, managing client integrations, mentoring team members, and driving process improvements that enhance customer experience and operational efficiency.In my current role at Rently, I lead advanced support operations, manage Tier-2 and integration-related escalations, conduct stakeholder reviews, and collaborate closely with Product, Engineering, and App teams to resolve issues and prevent recurrence through RCA and CAPA initiatives.I am passionate about building high-performing teams, improving CSAT through structured training and process optimization, and scaling support operations in fast-paced SaaS environments. I am actively growing toward Support Operations / Associate Manager responsibilities.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.