Haribalakrishnan M

About Haribalakrishnan M

With a M.B.A. degree in managing people and a BE degree in computer science, I am a Senior Human Resources Specialist at Uniphore, a conversational AI company. I have strong proficiency in ERP systems, such as Workday, SAP, and Success Factors, and ticketing tools, such as Service Now. I also have a good track record of maintaining quality, audits, and root cause analysis, and a high degree of professionalism with proven ability to deal delicately with confidential material. At Uniphore, I lead cross-team collaboration to identify and solve HR process issues, with the goal of operational excellence. I focus on documenting HR policies and procedures, maintaining self-service documentation, and supporting the ongoing maintenance of open position data. I also assist stakeholders to define workarounds and alternatives when technology solutions are not available, and ensure a best-in-class customer experience by responding to inquiries within outlined Service Level Agreements. I am passionate about HR Shared Services and delivering solutions that enhance employee life cycle processes.

Experience

1. Senior Human Resources Specialist

   Uniphore

   Jan 2023 — Present · Bengaluru, IN

   Focus on documentation of HR policies and procedures.\\\\n• Lead cross-team collaboration to identify root causes and propose solutions for continuous improvement with the goal of operational excellence.\\\\n• Support the ongoing maintenance of self-service documentation and policies.• Assist stakeholders to define workarounds and alternatives to key problems when technology solutions aren’t available\\\\n• Maintain a best-in-class customer experience and respond to inquiries within outlined Service Level Agreements, escalating where needed\\\\n• Support ongoing maintenance of open position data and work with finance to shepherd the flow of data between teams in the forecast cycles\\\\n• Support ad-hoc reporting needs, audit requests and weekly dashboard data refreshes\\\\n• Handle a variety of people related data changes (e.g, manager changes, off cycle job changes, open positions updates) and pro-actively identify and help resolve basic employee data integrity issues through ongoing proactive data audits (e.g, open position, finance information, location, bonus metric)\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

Education

• Anna University

  Bachelor of Engineering - BE, Computer Science, 7.1

  2007 — 2011

• St. Joseph's College Of Engineering

  Master of Business Administration (M.B.A.), Managing people

  2011 — 2013