Hari Vats
Global Knowledge & Transformation Leader | ServiceNow | GCC Leadership | Gen AI | ESM | KCS®| PMP® | ITIL | CSA
- Role
- Alpaca Award for Implementing Ai Search for Better Customer Self Service at ServiceNow
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Hari Vats
Global knowledge management professional with a proven track record of driving knowledge strategy, transformation, and innovation in enterprise knowledge ecosystems. My focus is on enabling organizations to unlock the true value of knowledge—turning information into actionable intelligence that fuels growth, efficiency, and employee experience. Strategic Leadership – Leading global KM strategy and transformation programs that align with business goals, improve knowledge adoption, and deliver measurable impact. AI & Next-Gen KM – Driving the application of Generative AI in the knowledge space to create intelligent, self-service, and context-aware experiences for employees and customers. ServiceNow Expertise – Leveraging ServiceNow to build and scale robust knowledge frameworks, optimize search & recommendations, and enable seamless collaboration across enterprise functions. Team & Change Leadership – Building and leading high-performing global teams, championing adoption through change management, and nurturing a culture of continuous learning and innovation. Passionate about reimagining how organizations capture, curate, and consume knowledge, I believe the future of KM lies in blending human expertise with AI-driven intelligence to deliver business-ready knowledge at scale.
Experience
Alpaca Award for Implementing Ai Search for Better Customer Self Service
Present
Education
Kurukshetra University
B.Tech, Electrical and Electronics Engineering
2002 — 2006
Delhi School Of Management, Delhi Technological University
Master of Business Administration - EMBA, Information Technology Project Management
2016 — 2018
Skills
- Business Process Improvement
- Service Management
- Management
- Incident Management
- Release Management
- Software Documentation
- Sdlc
- Sla
- Technical Support
- Training
- Problem Management
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