Hari Varma

Operation South Tele Collection Manager @Credgenics

Hyderabad, IN

Team Leadership: Manage and lead a tele-collection team in the southern region, ensuring they meet targets and maintain high performance levels.Strategy Development: Formulate and implement effective debt collection strategies specific to the southern market, considering regional nuances.Performance Monitoring: Track and analyze key performance indicators (KPIs), implementing improvements to boost team efficiency and effectiveness.Compliance Management: Ensure that tele-collection activities adhere to legal and regulatory requirements, mitigating risks associated with debt collection laws.Reporting: Generate insightful reports on the tele-collection team\'s performance, providing actionable recommendations to senior management.Training and Development: Provide ongoing training to tele-collection agents, keeping them updated on changes in regulations, company policies, and enhancing their collection skills.Collaboration: Work closely with other departments, such as legal and finance, to address complex collection issues and streamline processes.Customer Relations: Oversee customer interactions, maintaining a professional and ethical approach to debt collection.

Kalinga University, Raipur

Bechelor of Business management , Business management