Hari S
Senior Engineer - Enterprise Cloud Apps (ServiceNow CSA | ITSM | CSM | SOM | FSM | CMDB | HRSD | PPM)
- Role
- Senior Engineer - Cloud & Infra Management (Enterprise Cloud Apps) at LTIMindtree
- Location
- Coimbatore, TN, IN
- LinkedIn followers
- 500 followers
About Hari S
ServiceNow Developer & Consultant with extensive expertise in ITSM, CSM, FSM, CMDB, PPM…
Experience
Senior Engineer - Cloud & Infra Management (Enterprise Cloud Apps)
Jul 2024 — Present · Coimbatore, IN
Expertise in Customer Service Management (CSM) with a proven track record of delivering end-to-end implementations tailored to business needs.Expertise includes:* Foundation data setup to establish a robust structure enabling smooth CSM operations.* Data migration involving import, transformation, and normalization from legacy systems into ServiceNow.* Configurations and customizations across the CSM suite to align with unique business workflows.* Case management, including the setup of case types, SLA definitions, customer-specific workflows, and advanced routing.* Playbook design and implementation to streamline and standardize resolution procedures.* Portal configuration and branding, delivering a fully functional and intuitive customer-facing interface with customized UI and UX elements.* Enhancements and integrations to automate processes and extend platform capabilities.* Knowledge management implementation to support self-service adoption and knowledge reuse.* Reporting and performance analytics to monitor, evaluate, and continuously improve customer service delivery.
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.