Hari Raja
Partner, Ernst & Young
- Role
- Partner at EY
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Hari Raja
Business Transformation & Customer Experience Management Solutions leader experienced in successfully leading practice, people and competency development - with diverse experience in delivering Customer Relationship Management solutions. Expertise in business planning, solution innovation & go-to-market, building global delivery teams, strategic program management and CRM roadmap creation, Alliance & COE development and Engagement Governance. Core leadership and expertise around call center, sales force automation & marketing management solutions, application consolidation & rationalization, sales, marketing & service analytics, integration with MDM, BPM and CDI platforms, integration with fulfillment systems with domain experience in Life Sciences, Banking & Financial Services, Insuance and Communications industries.Specialties: • Strategic Business Planning • Innovative Global Delivery Models • Customer Experience Management • Sales Force Automation • Multi Channel Marketing • Customer Service • Call Center Consolidation • Application Rationalization & Consolidation • Business Intelligence & Analytics • Delivery Governance • Business Development & Client Management • Go to Market Strategy • Alliance Management • Outsourcing & Operations Management
Experience
Partner
Aug 2023 — Present · Hyderabad, IN
Technology Consulting focusing on Digital & Emerging Technologies
Education
Osmania University
BS, Mechanical Engineering
1993 — 1997
Indian Institute of Management, Calcutta
MBA, Finance & Systems
1997 — 1999
Skills
- Business Planning
- Software Project Management
- Crm
- Sdlc
- Business Alliances
- Business Intelligence
- Solution Architecture
- Business Development
- Master Data Management
- Thought Leadership
- Siebel
- Digital Marketing
- Manage Client Relationships
- Business Process Design
- IT Strategy
- Data Warehousing
- Business Transformation
- Sales Operations
- Professional Services
- Leadership
- Management
- Management Consulting
- Outsourcing
- Vendor Management
- Business Analysis
- Global Delivery
- Enterprise Software
- Enterprise Architecture
- Governance
- Go-to-Market Strategy
- Program Management
- Strategy
- Saas
- Requirements Analysis
- Cloud Computing
- Cross-Functional Team Leadership
- Integration
- Business Process
- Erp
- Consulting
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