Hari Purna Chand
Product Manager @ICICI Bank
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WORK HISTORY
Product Manager @ICICI Bank
Hyderabad, IN
As a Product Manager in the Digital & Transaction Banking division, I lead product strategy and execution for API Banking, Host-to-Host (H2H) bulk payment solutions, and CRM-led digital onboarding journeys to enhance client experience and accelerate adoption.Key Responsibilities: • Drove product development and adoption of API-based payments and collections for corporate clients, enabling seamless ERP integrations. • Managed the H2H onboarding process (IP whitelisting, Java setup, ERP file-mapping, JIRA-based tracking, SIT/UAT testing), ensuring reliable, secure client integrations. • Spearheaded enhancements in ICRM portal, including: • Development of SMS & Email alert features for client communications. • Sales UI development to streamline lead assignment from ERM teams to branch teams, enabling faster client assistance and improved conversion. • Designed and executed a digital onboarding journey on the ICICI Developer Portal, simplifying customer onboarding with self-serve workflows and reducing dependency on manual interventions. • Partnered with engineering, QA, compliance, and sales teams to deliver scalable digital products with strong client adoption.Key Achievements: • Reduced onboarding turnaround time through automation and improved lead assignment processes in CRM. • Improved client satisfaction by enabling real-time SMS/email alerts in ICRM. • Successfully launched a digital onboarding experience in the ICICI Developer Portal, making client journeys more seamless and user-friendly. • Drove adoption of H2H/API solutions across large enterprise clients, contributing to transaction banking growth.
EDUCATION
Visvesvaraya National Institute of Technology (VNIT), Nagpur
Bachelor of Technology - BTech, Mining engineering
ABOUT HARI PURNA CHAND
ICICI Bank leverages my role as a Product Manager to drive innovative banking solutions, utilizing skills in Python, Microsoft Power BI, and data sciences. With a BTech in Mining Engineering from Visvesvaraya National Institute of Technology, Nagpur, I collaborate across teams to create data-driven strategies. Certified in data sciences in banking, I contribute to optimizing processes and empowering decision-making within the financial sector. My technical expertise and analytical mindset enable impactful solutions aligned with organizational goals.
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