Hari Prasath

CX evangelist with exp in Contact Center (Amazon Connect, Genesys Engage/CX cloud, Cisco PCCE/UCCE/Webex),CRM/Case Management(Salesforce, Zendesk, Zoho, Freshworks, Servicenow), Customer experience, Consulting

Role: Solutions Architect- Contact Center & Ai at Tata Consultancy Services
Location: Chennai, TN, IN
LinkedIn followers: 500 followers

OtherView LinkedIn profile

About Hari Prasath

I\'m a customer experience trained professional and my aim is to continuously gain and implement my business acumen and professional skills, so as to qualify as an efficient management professional.

Experience

Solutions Architect- Contact Center & Ai
Tata Consultancy Services
Feb 2026 — Present · Chennai, IN

Education

National Institute of Technology, Tiruchirappalli
MBA, Information Technology
2009 — 2011
2007 Hindustan college of Engineering
B.E, Electrical & Electronics Engineering
2003 — 2007

Skills

Market Research
Competitive Analysis
Customer Experience
Negotiation
Sales
Selling
Customer Journey Mapping
Sales Operations
Key Account Management
Project Planning
Lead Generation
Vendor Management
Sap
Account Management
Project Management
Forecasting
Team Management
Call Centers
Business Development
Digital Marketing
Direct Sales
Contact Center Technology
New Business Development
Business Analysis
Cti
Cloud Computing
Crm
Storage
Channel Partners
Solution Selling

Contact information

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Work email
•••••@tcs.com
Personal email
•••••@•••••.com
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Current company

Tata Consultancy Services

IT Services and IT Consulting · 726K employees · Founded 1968 · Mumbai, India

Tata Consultancy Services (TCS) is the technology partner of choice for industry leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence, and customer service. It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence. Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 55 countries and 202 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients – helping them emerge as perpetually adaptive enterprises. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today. TCS sponsors 14 of the world’s most prestigious marathons and endurance events, including the TCS New York City Marathon, TCS London Marathon and TCS Sydney Marathon with a focus on promoting health, sustainability, and community empowerment. Caution against fraudulent job offers: TCS doesn’t charge any fee throughout the recruitment process. Refer here: https://www.tcs.com/careers/india/recruitment-fraud-alert

tcs.com

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About Hari Prasath

Experience

Solutions Architect- Contact Center & Ai

Education

National Institute of Technology, Tiruchirappalli

2007 Hindustan college of Engineering

Skills

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