Hari Leavell

Technical Support Team Lead @Nice Group

Carlsbad, CA, US

Provider of world class led support for brands such as Nice, Elan, Niles Audio, Speakercraft, Proficient Audio, Furman, Panamax, BlueBolt, Xantech and Sunfire while assisting from consumer to industry experts for audio, power and systems control products. Providing expert-level technical support and systems integration for audio/video control programming teams, ensuring seamless operation across enterprise AV environments-Collaborate with engineers and programmers to troubleshoot, optimize, and maintain complex control systems, DSPs, including video and audio matrix switchers, climate, irrigation, intercoms, shades, garage doors, pool control, power and energy management, lighting surveillance and security systems platforms-Deliver real-time diagnostics, firmware updates, and configuration support to uphold system reliability and performance- Acted as a technical liaison between engineering teams and field technicians, translating programming logic into actionable support solutions using JIRA Atlassian software- Streamlined AV system deployments by refining control scripts and validating hardware/software compatibility- Led root-cause analysis for escalated issues, reducing downtime and improving client satisfaction, utilizing high proficiency of Oracle Netsuite case infrastructure- Authored documentation and training materials to support scalable AV system maintenance and upgrades using 3rd party integrations-Approval of Connected Equipment Policy for Panamax and Furman brands