Hari Kumar Paladugula

Client Experience Lead

Role: Client Experience Lead at 埃森哲
Location: Hyderabad, TG, IN
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

About Hari Kumar Paladugula

With over 27 years of cross-cultural leadership across global telecom and IT services, I…

Experience

Client Experience Lead
埃森哲
Feb 2011 — Present · Hyderabad, IN
Professional ExperienceAccenture, Hyderabad Feb 2011 – Present - Senior Director – Global Service Delivery & Transformation• Defined and implemented delivery standards, governance structures, and SDLC best practices across global service portfolios.• Managed end-to-end delivery of multimillion-dollar programs including budgeting, resource planning, risk management, and vendor strategy.• Led ISO27001, SOX, and BCM audits for global clients, ensuring compliance and operational resilience.• Spearheaded automation initiatives (AI/RPA/macros) to drive cost savings, enhanced scope, and improved quality.• Consulted on strategic growth opportunities, enabling business expansion and productivity gains across geographies.Major Projects:• Sunshine Access Management (North America): Transitioned operations, improved vendor performance, optimized spend, and expanded scopes.• Project Evolution (Australia): Enabled broadband rollout to 8M homes; led agile workforce development and recovery initiatives.• Finance Billing Operations (North America): Set up and transitioned network billing project; led hiring, KT, SLA baselining, and offshoring strategy.• Hyperscaler Operations: Managed NOC & Field Force; expanded portfolio to include finance analytics, content moderation, Commercial operations and vendor compliance.• Solutioning & Growth: Led RFP/RFQ solutioning across EMEA, NA, APAC; increased portfolio, revenue, and profitability.

Contact information

Verified work emails, personal emails, and direct dials — unlocked in one click.

Work email
•••••@accenture.com
Personal email
•••••@•••••.com
Direct dial
+•• ••• ••• ••••

Unlock verified contacts

Free to start · No credit card required

Current company

Accenture

Business Consulting and Services · 10K employees · Grand Canal Harbour, Dublin 2, IE

Accenture helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to be the reinvention partner of choice for our clients and lead in the safe, widespread adoption of AI, and to be the most client-focused, AI-enabled, great place to work in the world. We bring together the talent of our approximately 786,000 people with proprietary assets and platforms, deep process and industry expertise, and leading ecosystem relationships to deliver end-to-end solutions and measurable outcomes at scale. Through our Reinvention Services, we offer broad expertise across Cybersecurity, Digital Core, Finance, Industry and Enterprise, Song, Supply Chain and Engineering, and Talent, with advanced capabilities in AI and Data, Industry and Process, and Technology. We serve approximately 9,000 clients and generated approximately $70 billion in FY25 revenue. Visit us at accenture.com. This LinkedIn company page is moderated. When engaging with Accenture, we encourage everyone to: - Use common courtesy and be respectful of others. - Create your own original content and avoid content that you know to be fraudulent. - Never repost someone else's copyrighted work, unless you have permission. - Never post personal, identifying, or confidential information. We reserve the right to delete comments or posts we deem to be: - Profane, obscene, inappropriate, offensive, abusive material. - Spam, repeated comments and commercial messages and personal advertisements. - Discriminatory or that contain hateful speech of any kind regarding age, gender, race, religion, nationality, sexual orientation, gender identity or disability. - Threats; personal attacks; abusive, defamatory, derogatory, or inflammatory language; or stalking or harassment of any individual, entity or organization. - False, inaccurate, libelous, or otherwise misleading in any way.

accenture.com

Find verified contacts for anyone on LinkedIn

Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.

Start for free See how it works

Free plan included · No credit card required

This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.