Hari Krishna Mohan
Associate Vice President at Wipro Limited
- Role
- Associate Vice President at Wipro
- Location
- Kolkata, IN
- LinkedIn followers
- 500 followers
About Hari Krishna Mohan
20+ Years of experience of managing Customer Service operations in a multi-channel and multi-location environment. Consistent proven skills in business transformation and delivery excellence across Technical and Telecom domains. Currently supporting a Global Supply Chain Management business in a critical situation to overcome operational and delivery linked challenges. Experience of conceptualizing and implementing business processes culminating in profitability and delivery excellence. Successfully led strategically driven teams on various process improvement and talent retention projects. Client relationship management and establishing synergy within delivery and support teams have been two exclusively bright spots in the career contour. Significantly contributed towards performance led organic growth through customer\'s trust and confidence. A strong promoter and believer in coexistence with respect for all sections of the society through a successful track record on promoting and driving diversity of all types in the businesses that I have led. Key Call-outs- Ü More than 19 years’ of relevant experience in Operations, Process Management, Client Servicing, Project Transition and Quality Assurance Ü Multiple Successful Project transformations. Ü Experience of working with Tech and Telecom CRM processes.(Voice, E-mail & Chat) Ü Proficient at managing & leading teams for running successful operations processes, achieving smooth process transitioning & developing procedures, service standards for business excellence. Ü Deftness in monitoring delivery of high-quality customer experience, elevating customer satisfaction, while adhering to standards and work processes; thus managing cost-effective operations. Ü Invested efforts in interpersonal, communication and organizational skills with creditable results in business and client relationship transformation Ü Excellent records on Employee Connect/Engagement and People Management.
Experience
Associate Vice President
Jan 2021 — Present · West Bengal, IN
Education
St. Xavier's High School, Patna
Bachelor of Engineering - BE, Electronics
CDAC "ACTS"
VLSI DESIGN
2002 — 2002
S.L.College of Engineering
B.E., Engineering
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