Hari Krishna

About Hari Krishna

Results-driven Customer Success and Account Management professional with 5+ years of experience in SaaS-based HRMS solutions, client relationship management, and end-to-end project coordination. Proven ability to support business growth through data-driven insights, cross-functional collaboration, and operational excellence. Adept at managing multiple stakeholders, driving client retention, and executing process improvements that enhance client experience and business outcomes. Seeking to leverage strong analytical, communication, and project management skills in the Senior Analyst

Experience

1. Senior Enterprise Account Manager

   Keka HR

   Mar 2022 — Present · Bengaluru, IN

   Manage end-to-end client engagement for HRMS SaaS implementations across MENA region, driving adoption, renewals, and account growth.• Handle project delivery, pipeline tracking, and stakeholder communications to ensure smooth onboarding and client satisfaction.• Collaborate with cross-functional teams (product, finance, and support) to resolve client queries and deliver tailored business solutions.• Develop account reports and dashboards to analyze usage, identify upsell opportunities, and mitigate churn risks.• Created process templates, training materials, and client success playbooks to streamline client management operations.• Partnered with leadership to track account KPIs, financials, and support renewals via CRM-driven insights.

Education

• IBMR IBS

  Master of Business Administration - MBA, Marketing/Marketing Management, General

  2016 — 2018

• Sri bala shiva yogi mehendra degree college

  Bachelor of Commerce (B.Com.), Computer Science

  2013 — 2016

• B.V.R E TECHO

  Secondary School

  2006 — 2011

• Master Minds Junior College

  intermediate, MATHS ECONOMICS COMMERCE

  2011 — 2013

• H.M.G CRESENCT E.M SCHOOL

  PRIMARY

  2001 — 2006