Hari K.

About Hari K.

I build and scale real-world Conversational AI, Cloud Engineering, and Marketing Intelligence systems that transform how enterprises operate.I am an active Advisory Board Member, Diabetes Reversal Group advising on strategy, governance, and responsible application of digital and AI-enabled health approaches.Across my career, I’ve led high-impact engineering teams, automated mission critical data pipelines, architected enterprise AI platforms, and modernized CX automation for global organizations. My work sits at the intersection of: Conversational AI Innovation, Lexbots, IVR modernization, agentic frameworks, CX automation at scale, Cloud Engineering, Architecture, multi cloud, enterprise data pipelines, serverless systems, Marketing Science MTA), designing attribution frameworks that actually reflect business reality Research, Writing, Thought Leadership, published papers, book contributions, and GenAI exploration, Leadership, Mentorship, trained and mentored engineers in AWS, Python, and real engineering. My expertise is both deep and hands-on: I apply AI, Cloud, design patterns, frameworks to solve real business problems, reduce operational friction, and accelerate enterprise transformation.What I share on LinkedIn: Conversational AI strategies that deliver measurable CX outcomes, Cloud architectures that scale with business growth, Marketing intelligence frameworks simplified,GenAI research, frontier models, and applied use cases, Leadership insights from building high-performance engineering teams If you’re a C-suite leader, founder, CX executive, or AI practitioner, you’ll find actionable insights here every week.Follow me for real world AI, Cloud, CX, and leadership insights not theory.

Experience

1. Director of Cloud Engineering

   Manulife

   Aug 2024 — Present

   Partner with leadership and sales teams to drive technical strategy, development• Lead early-stage conversations to shape architecture vision, technology direction and transformation roadmaps.• Represent the company externally in executive briefings, thought leadership and technical community engagements.• Mentor senior architects and engineers, support hiring, procurement, contribute to capability building across LOBs in Hybrid Cloud environment.• Leading enterprise-wide cloud, AI, and CX automation initiatives that modernize platforms and scale transformation• Architected and designed large-scale Conversational AI systems delivering measurable containment & AHT reduction• Enabled teams to build SLM with context lake as the brain of the system with LLM fallback with HITL• Lead teams on Modernizing legacy IVR/telephony platforms into next-generation AWS Connect ecosystems• Architected multi-cloud and serverless frameworks across AWS & Azure• Published research papers and contributed to GenAI books on enterprise AI• Partnered with C-suite stakeholders to define AI strategy, governance, and adoption roadmaps• Responsible for the Delivery of three different squads for modernization of the contact center, multiple conversatioal AI initiative across the customer journey, IVR situation across 8 LOBs

Education

• St.Joseph's CCR Vidyanilayam

  Ssc, Ssc

• IIIT India

  Bachelor's degree, Electronics and Communications engineering