Hari Kalyan

About Hari Kalyan

Around 16 years of experience in IT Infrastructure Operations, SaaS Cloud Operations…

Experience

1. Global Customer Communication Manager, Cloud Operations - Itil Operations - Problem Management

   Oracle

   Oct 2016 — Present · Bengaluru, IN

   Global Customer Communication Manager - Cloud Operations - Global Nerve Center. Responding to the Customers proactively and providing RCA\'s for all kind of Outages / Service degradation. ITIL based Operations - Major Incident Management, Problem Management, Escalation Management, Customer Facing, Project Management, Metrics, KPI\'s

Education

• Sri Venkateswara University

  Bachelor’s Degree

  1997 — 2000

Skills

• Integration
• Incident Management
• Client Co-Ordination
• IT Strategy
• Metrics
• Infrastructure
• IT Infrastructure Operations
• Program Management
• IT Operations
• Disaster Recovery
• Powerpoint
• Microsoft Excel
• Service Activation & Deactivation
• Project Coordination
• Project Delivery
• Problem Management
• Service Delivery
• Microsoft Word
• Team Leadership
• Vendor Management
• IT Infrastructure Management
• Management
• Business Process
• IT Management
• Cmdb
• Knowledge Management
• IT Operations Management
• Team Management
• Requirements Analysis
• Microsoft Office
• Process Improvement
• Problem Solving
• Report Analyst
• Operations Management
• IT Service Management
• Outsourcing
• Change Management
• People Management
• Sla
• Quality Management