Hari K.

About Hari K.

As a Customer Success Manager at Heap, I work with over 50 clients to ensure their goals are met and their satisfaction is high. I collaborate with the Customer Service and Product Development departments to provide feedback and insights on the product features and usability. I also manage the client onboarding process and conduct webinars and training sessions to educate customers on the product\'s value and functionality. I have a bachelor\'s degree in Mechanical Engineering from Auroras Technological and Research Institute (ATRI), and I have completed multiple certifications in Service Hub Software, Intercom Administrator, and Google Project Management. I have over four years of experience in customer success, account management, and technical support roles, working with global brands such as Amazon and Return Rabbit. I have a proven track record of increasing customer retention, reducing churn, and enhancing customer experience. I am passionate about delivering exceptional service, building long-lasting relationships, and contributing to Heap\'s growth and success.

Experience

1. Customer Success Manager

   Heap By Contentsquare

   Jul 2023 — Present · Gurugram, IN

   Heap automates away the annoying parts of analytics so that companies can focus on making smarter business decisions. The company\'s mission is to power business decisions with truth. It encourages companies to focus on discovering insights and taking action. With Heap, organizations can remove technical jams and obtain a single comprehensiveview of the customers. The software automatically gathers, organizes, analyzes, and connects customer data, so businesses can create more valuable products and experiences. Heap serves over companies in ecommerce, SaaS, fintech, retail, media, and beyond including Twilio, LendingClub, App Annie, Optimizely, Morningstar, Monotype, and Casper.

Education

• Auroras Technological and Research Institute (ATRI)

  UG

  2014 — 2018