Hari Javier Perez Guzman

Customer Service Management Corporate Marketing @DACHSER

Leading customer experience improvement projects across global service processes, ensuring consistency and quality in service delivery.Implemented Customer Service Data Analytics using Celonis Process Mining to identify inefficiencies and optimize workflows.Designed and delivered corporate training and eLearning programs for new hires and management teams, focused on service excellence, leadership, and customer-centric behavior.Developed internal communication and collaboration strategies to enhance transparency and engagement across departments.Contributed to employee Experiences initiatives, reinforcing corporate training, guide and manuals and promoting a strong internal culture.Supported the management of internal networks and digital communication channels, improving collaboration and information flow across global teams.