Hari Haran

About Hari Haran

A Vibrant, Self-motivated professional with 15 Years of Diverse Experience in Customer Service, Procurement, Market Research, Banking, Operations & Telecommunications. Proven experience in all aspects of metrics-driven Telecommunications Service Management, delivery, and operations. Proven experience in building high performing, creative, and energized teams.Service Delivery Management || Business Process Improvement || Transition & TransformationProject & Process Management || People & Production Management || IT Sourcing & Procurement Quality Management || Process Transition & Subject Matter Expertise || Training & Development ISO Documentation || Career pathing & Performance Management || Vendor Management Telecom Budget and Procurement Planning || Process Improvement Engineering Telecom Expense Management

Experience

1. Client Delivery Manager

   DXC Technology

   Nov 2020 — Present · Chennai, IN

   Lead a team of Managers & Individual contributors accountable for productivity hardware used by Employees of 2 platinum accounts in the U.S&U.K geographies• Accountable for day-to-day operations of EUC process primarily involving Project Management, people management, escalation management. • Responsible for defining the EUC budget for the Fiscal year including PC refresh, New hire requirements, Replacements and Depot Inventory Management.• Job involves delivery of process activity related to Budget forecast, procurement, configuration, asset management, order management of end user computing.• Accountable for executing the EUC Budgets vs actual QOQ, E2E order fulfillment of PCs by region/Model/Localization as defined in the Global PCL program.• Overall responsibility is to ensure that all operations meet service delivery KPIs/SLAs and drives/sponsors/monitors quality initiatives.• Works closely with allied teams Depots, Vendors, Factory and logistics to identify business opportunities based on organizational strategies.• Responsible for head-count planning, allocation and capacity utilizations.• Constant interaction with customers/partners/management regarding any change (system, process and people), issues, concerns, expectations, etc,• Overall responsible for audit compliance and business controls.• Based on the approved budget for PC life cycle program compute and share the EUC Forecast to all the clients• Provide weekly updates to clients on the life cycle of PC assets from authorizing till the assets are capitalized in our asset manager

Education

• CMS College of Arts & Science

  Master's degree, Computer Science

  2000 — 2002

Skills

• Program Management
• IT Operations
• Vendor Management
• Configuration Management
• IT Outsourcing
• Purchase Orders
• Order Processing
• Information Technology
• IT Sourcing
• Dependable Team Player
• Telecom Expense Management
• Leading Diverse Teams
• Itil
• Enterprise Software
• IT Service Delivery
• IT Management
• Customer Service
• Telecommunications Management
• IT Service Management
• IT Strategy
• Process Improvement
• Telecommunications
• Market Research
• Business Process
• Leadership
• Business Process Improvement
• Service Management
• Networking
• Management
• Team Building
• Compliance
• Project Management
• Team Leadership
• Team Management
• Service Delivery
• Business Analysis
• Outsourcing
• Order Fulfillment
• Order Management
• IT Procurement