Hari Babu
10+ year Group Lead excelling in leadership,risk management and customer service.Successfully launched a user -friendly AI chatbot.Specialized in AI fraud prevention,training LLM’s and improving risk engine heuristics
- Role
- Assistant Manager at Wipro
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Hari Babu
Highly accomplished Group Lead with over 10 years of progressive experience in leadership, risk management (AML, KYC, Due Diligence), and customer service. Successfully drove the 100% launch of a user-friendly AIchatbot by optimizing conversational quality and user interface through rigorous testing and quality issue identification. Specialized in AI initiatives for fraud prevention, including training LLM models with golden datasets to enhance reviewer decisions and significantly improving risk engine heuristics by analyzing past fraud/non-fraud account reviews. Expertise spans Transaction Monitoring, Chargebacks management, SLA Management, and Quality Control, consistently navigating complex regulatory environments to ensure compliance.
Experience
Assistant Manager
Apr 2017 — Present · Hyderabad, IN
Education
JNTUH College of Engineering Hyderabad
Bachelor of Technology - BTech, Information Technology
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