Hari Baboo

About Hari Baboo

As Delivery Manager, I lead the delivery of complex SaaS projects, leveraging a combination of leadership, technical expertise, and strategic foresight to achieve success. Certified in Scrum and knowledgeable in ISO standards, I ensure that every project not only meets timelines but adheres to the highest quality benchmarks. My ability to identify risks, collaborate with stakeholders, and implement effective mitigation strategies has been pivotal in maintaining seamless execution and achieving project goals.A central aspect of my role involves cultivating strong client relationships. By partnering closely with stakeholders, I consistently deliver value that aligns with their business objectives. These collaborative partnerships drive sustained business growth and solidify reputation as a trusted partner in project delivery.My focus on continuous learning and team empowerment fosters an environment where innovation thrives. By creating platforms for professional growth and encouraging best practices, I enable teams to perform at their highest potential. Leading cross-functional teams and coordinating project requirements, deliverables, and timelines is integral to maintaining operational efficiency and meeting established milestones.Effective communication has been a cornerstone of my role. I organize and facilitate diverse meetings, including Global Sponsor, Steering Committee, and retrospective sessions, ensuring alignment and transparency across teams. My ability to bridge gaps between technical, business, and financial stakeholders enhances collaboration and ensures the successful delivery of projects.Additionally, I drive process optimization efforts, maintaining key project artifacts such as RAID logs, backlog items, and burndowns to improve tracking efficiency. Implementing end-to-end process flows and change management frameworks has streamlined workflows and elevated operational efficiency.My tenure has been marked by several key achievements, including a 50% reduction in defect density, 97% resource utilization, and a 25% productivity boost within teams. These outcomes highlight my commitment to excellence and quality delivery.Through leadership, innovation, and strategic execution, I contribute to legacy of success, ensuring we continue to thrive as a forward-thinking and reliable partner in project delivery.

Experience

1. Engineering Delivery Manager

   Five9

   Dec 2025 — Present

Education

• kendriya Vidyalaya, Raipur

  SSC, English, Hindi, Social Science, Science, Mathematics

  1998 — 2001

• Gyan Ganga Educational Academy, Raipur

  HSC, English, Physics, Chemistry, Mathematics, Computer science

  2001 — 2004

• Godavari college of engineering, Jalgaon

  B.E, Computers

  2004 — 2008

• Manipal Academy of Higher Education

  MBA, Marketing

  2009 — 2011

Skills

• Teaching
• C++
• Business Analysis
• Strategy
• I2 Demand Planner
• Software Documentation
• Sdlc
• Testing
• Training
• User Acceptance Testing
• Project Planning
• Analysis
• I2 Factory Planner
• Management
• English
• Crm
• Leadership
• Windows
• Java
• Microsoft Office
• Teamwork
• Team Management
• Uml Tools
• Market Research
• Business Process
• Business Process Re-Engineering
• Project Management
• Data Analysis
• Microsoft Excel
• Powerpoint
• Requirements Gathering
• Gap Analysis
• Business Development
• Sql
• Requirements Analysis
• Swot Analysis
• Spss