Haresh Bhagia

About Haresh Bhagia

As a trusted advisor to CxOs and engineers, I bring a unique blend of customer experience leadership and technical acumen. My extensive experience spans Customer Success, Pre-Sales, Post-Sales, Support, Professional and Managed Services, Tech Ops, and Dev Ops. I am a result-oriented, customer-centric executive with a proven track record in building, scaling, and refining high-impact products and teams.I am passionate about mentoring high-performance teams and leaders, and I strive to foster a culture of excellence and innovation. My objective is to ensure that every initiative not only meets but exceeds expectations, delivering meaningful value to both customers and the organization.With a strong background in designing and implementing GTM strategies, product-market fit, and global business scaling, I focus on driving operational excellence through data-driven metrics and analytics.

Experience

1. Head of Customer Experience

   Singulr Ai

   Oct 2025 — Present

Education

• NYSS - Shreeram Polytechnic, New Bombay

  Mechanical Engineering

• VJTI , Mumbai

  Advance in Robotics and Automation

  1995

• Dowling College

  Computer Science

  1999

Skills

• Portfolio Management
• Enterprise Software
• Enterprise Architecture
• Software as a Service (Saas)
• Business Development
• Microsoft Sql Server
• Cross-Functional Team Leadership
• Software Project Management
• Itil
• Agile Project Management
• Product Management
• Networking
• Service Design
• Software Development Life Cycle (Sdlc)
• Business Process
• IT Strategy
• Software Development
• Scrum
• Go-to-Market Strategy
• Service Delivery
• Web Development
• Analytics
• Outsourcing
• Quality Assurance
• Entrepreneurship
• Sdlc
• Solution Architecture
• Big Data
• IT Service Management
• Web Design
• Sales
• Program Management
• Business Intelligence
• Technical Leadership
• Project Management
• Professional Services
• Agile Methodologies
• Saas
• Management
• Soa