Hareesh P
Senior Functional Consultant
- Role
- Senior Consultant at Infosys
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Hareesh P
QA Lead / Test Manager with 14+ years of experience in CRM implementations (Salesforce…
Experience
Senior Consultant
Feb 2023 — Present · Bengaluru, IN
Functional professional With 13+ Years of Experience in Oracle application, specialization in application workshops, requirement gathering, delivery & Support particularly in Oracle Siebel CRM. Involved in requirement gathering & enhancement request from Clients. Responsible for Product CRM Demos, gap analysis, solution UAT. end-user training and post-go-live support. Created EDDs, FRDs, SOPs and other project- related documentation. Managed large-scale projects in Sales, service and spares from gap analysis to handover to operations. Participated in product enhancement discssions and designs, working closely with product management. Lead a team of 12 functional consultants across south India. Handled Outbound & Inbound calls for issue escalations and resolutions. provided requirements specifications for new functions and enhancements to existing functionality. Well-Versed in general business process and customer relationship management. Adaptable to new technologies based on business requirements.
Education
Sri Visvesavaraya University
Master of Computer Applications - MCA
2007 — 2010
Skills
- Requirements Analysis
- Javascript
- C#
- Sql
- Team Management
- Management
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