Hardik V.
Senior Business Analyst @WestJet
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WORK HISTORY
Senior Business Analyst @WestJet
Engaged with senior stakeholders from flight operations, ground handling, crew management, and network planning teams to understand existing processes, pain points, and areas of potential improvement- Collaborated with data teams to gather operational data and performed root cause analysis for common delays and operational disruptions- Worked with IT and operations teams to design a technology-driven solution incorporating predictive analytics for flight delays, real-time communication tools for ground operations- Coordinated cross-platform integration between RBC Ventures and WestJet\'s systems, ensuring seamless and secure communication through the implementation of the three-legged OAuth protocol- Led the strategic execution of an innovative joint loyalty program, propelling the mobile app experience to new heights and fostering unwavering customer loyalty, leading to a 35% increase in revenue for RBC Ventures and WestJet- Implemented effective project coordination strategies, combining Agile and Waterfall methodologies, to foster seamless collaboration between project teams and ensure the timely delivery of interdependent components within established delivery timelines- Prepared comprehensive use case documents and executed MS Visio to create robust UML diagrams, including highly detailed use case, activity, and class diagrams. Resulted in improved cross-team collaboration and accelerated development and quality assurance processes. Increased efficiency by 40% and reduced errors by 25%- Managed project documentation, delivering use cases, user stories, acceptance criteria, flow diagrams, decision documents, executive summary decks, reports, and estimates, while drafting and validating requirement documents, and facilitating analysis sessions- Conducted regular review meetings with development teams to address queries and ensure the accurate interpretation of API requirements, resulting in efficient and on-time project delivery.
EDUCATION
Confederation College
Diploma of Education
Gujarat Technological University (GTU)
Bachelor's degree
ABOUT HARDIK V.
Business Analyst with 10+ years of experience and good understanding of gathering…
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