Hardik Thakkar

Experience

1. Director, Salesforce Consulting

   PwC

   Jan 2025 — Present

   Working as a Salesforce Delivery Director for FS domain focusing on lending transformation journeys for banks and NBFCsKey Result Areas: Build complex loan journeys like Home Loans and Loan against Property on SFDC within 5 months with 40 crores of business within the first month of CUG in 3 branches Streamlined the delivery process to ensure the delivery efficiency is increased by 30% and scope creep is maintained under 10% Managed the cross functional team of 40+ resources responsible for the end to end delivery for the SFDC LOS for clients right from design to deployment, delivering product releases with >95% on-time delivery. Responsible for project budgets and accountable for any change in the resource allocation with maintaining a target gross margin of minimum 15% Build and maintain strong relationships with key clients, acting as the senior point of contact. Responsible for business development activities by doing pre-sales process including scoping, proposal development and presentations. Led client facing meetings including executive reviews and steering committees.

Education

• KJ Somaiya College of Engineering, Vidyavihar

  Bachelor of Engineering, Computational Science

  2007 — 2011

• T. A. Pai Management Institute

  Master of Business Administration (M.B.A.), Marketing

  2014 — 2016

• T A Pai Management Institute, Manipal

  Master of Business Administration, Marketing and Operations

• KJ Somaiya College of Engineering, Vidyavihar

  BE Computers, Computer Engineering

  2007 — 2011

Skills

• Business Process Improvement
• Marketing
• Team Management
• Microsoft Excel
• Customer Relationship Management (Crm)
• Microsoft Powerpoint
• Operations Management
• Data Analysis
• Digital Marketing
• Microsoft Word
• Microsoft Office