Hardik Parekh
Technical Support Specialist @Air Canada
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WORK HISTORY
Technical Support Specialist @Air Canada
Mississauga, ON, CA
Resolved 95% of desktop issues within SLAs, leading to a 20% improvement in user satisfaction by leveraging Active Directory for user account management and troubleshooting DNS and DHCP issues.• Managed network configurations and workstation setups, ensuring seamless connectivity and improving network uptime by 15% across over 200 devices.• Administered and updated Active Directory (user accounts, security groups, permissions), streamlining access control processes and reducing account lockouts by 25%.• Performed DNS and DHCP troubleshooting, resolving 70% of network-related support tickets within 24 hours, ensuring uninterrupted network services.• Conducted data backups and recoveries, maintaining system integrity, and reducing data loss incidents by 10%.• Coordinated disk space planning and management, improving storage utilization by 25% and enhancingoverall system performance.• Collaborated with the team lead to enhance team performance and maintain a positive team environment.
EDUCATION
Knowledge Institute of Technology and Engineering
Bachelor's degree
Lambton College
Postgraduate Degree
ABOUT HARDIK PAREKH
I\'m an emerging and a self-motivated Analyst. I am interested to learn about new technologies and new challenges which push my limits.
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