Hardik Panwar
Solutions Consultant @Acefone
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WORK HISTORY
Solutions Consultant @Acefone
Gurugram, IN
As a Solution Consultant at Acefone, I work at the intersection of business and technology, helping organizations design and implement cloud communication solutions that drive efficiency, scalability, and customer engagement.Engage with clients to understand business challenges and translate them into tailored communication solutions.Design and propose end-to-end cloud telephony and contact center architectures aligned with customer needs.Collaborate with sales, product, and engineering teams to deliver compelling solution demonstrations and proposals.Drive pre-sales activities including requirement gathering, solution positioning, and technical presentations.Ensure seamless solution implementation by coordinating with delivery and support teams.Act as a trusted advisor to clients, enabling digital transformation through Acefone’s platform.Key Focus Areas:Cloud Communication & Contact Center SolutionsSolution Design & ArchitectureCustomer Experience (CX) OptimizationBusiness Process EnablementStakeholder & Partner CollaborationPassionate about leveraging technology to solve real-world business problems, I aim to create impactful, scalable solutions that enhance customer experiences and deliver measurable business outcomes.
EDUCATION
CJ DAV Centenary Public School- Meerut
Intermediate
Master School of Management
Bachelor of Business Administration - BBA
Galgotias University
Master of Business Administration - MBA, Finance and Financial Management Services & Marketing
ABOUT HARDIK PANWAR
With over 3 years of experience in the telecom industry, I have developed a strong foundation in customer relationship management, solution selling, and business communication technologies.Currently working as a Solution Consultant at Acefone, I focus on bridging the gap between business needs and technology by designing and delivering scalable cloud communication and contact center solutions. I work closely with clients to understand their challenges, craft tailored solutions, and drive digital transformation through enhanced customer experience and operational efficiency.Prior to this, I worked with Airtel Business, where I managed key customer accounts, built long-term relationships, and identified opportunities for account growth through upselling and cross-selling. I played a pivotal role in campaign and event management, contract management, strategic account planning, and ensuring seamless customer support by collaborating with cross-functional teams. My experience also includes staying ahead of market trends and competitor insights to deliver value-driven recommendations.I am passionate about enabling businesses with the right communication strategies, solving complex challenges, and creating impactful, customer-centric solutions.Key areas of expertise:• Cloud Communication & Contact Center Solutions• Customer Relationship Management• Solution Design & Pre-Sales• Account Management & Business Development• Customer Experience (CX) Optimization• Stakeholder & Cross-Functional Collaboration• Telecom & Enterprise Communication Solutions
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