Hardik Kumar

About Hardik Kumar

Experienced WFM leader with over 20 years of experience in the financial services industry. Expertise in Analytical Skills, Customer Relationship Management (CRM), Workforce Planning and Analytics, People leadership and Management Information Systems (MIS), Automation, Bot Automation. Strong professional with a BBS focused in Marketing from Shaheed Sukhdev College Of Business Studies- Highly experience in big data management, creating reports and analyzing data from unstructured data sources, writing executive summaries, problem identification and providing actionable solutions- Demonstrated ability in executing multi-disciplinary projects, handling client queries, prioritizing deliverable, proactively communicating timeliness and building strong and sustainable relationships- Onsite experience with respect to business development, client servicing and process transitioning: Minneapolis, USA 2017 and 2023

Experience

1. SVP - Workforce Planning Coe

   NAB

   Aug 2025 — Present · Gurugram, IN

   Leading enterprise-wide workforce planning strategy across global operationsDriving forecasting, capacity planning, scheduling, and operational governance aligned to business outcomesEnabling data-led decision-making through analytics, dashboards, and performance insightBuilding scalable, resilient workforce models to support transformation and growth

Education

• SSLNT Sen Sec School

  Commerce

  1997 — 2002

• Shaheed Sukhdev College Of Business Studies

  BBS, Marketing

  2002 — 2005

Skills

• Corporate Finance
• Financial Services
• Crm
• Management
• Financial Analysis
• Leadership
• Capital Markets
• Process Improvement
• Vendor Management
• Analytical Skills
• Portfolio Management
• Market Research
• Analysis
• Financial Modeling
• Banking
• Risk Management
• Team Management
• Valuation
• Relationship Management
• Customer Relationship Management (Crm)
• Finance
• Analytics
• Business Strategy
• Mis
• Business Analysis
• Business Process Improvement