Hardik Jain
Operations Manager at Teleperformance | Driving Performance, Process Excellence & Team Success in BPO Industry
- Role
- Operations Manager at TP
- Location
- Jaipur, IN
- LinkedIn followers
- 500 followers
About Hardik Jain
Teleperformance relies on over 5 years of experience in operations and people management to optimize customer service quality and team performance. By leveraging Lean Six Sigma principles, our team has implemented data-driven strategies that enhanced call center effectiveness by 20%, contributing to organizational success and aligning with financial objectives. A focus on recruitment, training, and development fosters a high-performing workforce that continuously adapts to evolving customer needs. Through collaboration with leadership, operational strategies are refined to address challenges, ensuring a culture of innovation and measurable results in customer care operations.
Experience
Operations Manager
Oct 2022 — Present · Jaipur, IN
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