Hardik Jain

Operations Manager at Teleperformance | Driving Performance, Process Excellence & Team Success in BPO Industry

Role
Operations Manager at TP
Location
Jaipur, IN
LinkedIn followers
500 followers

About Hardik Jain

Teleperformance relies on over 5 years of experience in operations and people management to optimize customer service quality and team performance. By leveraging Lean Six Sigma principles, our team has implemented data-driven strategies that enhanced call center effectiveness by 20%, contributing to organizational success and aligning with financial objectives. A focus on recruitment, training, and development fosters a high-performing workforce that continuously adapts to evolving customer needs. Through collaboration with leadership, operational strategies are refined to address challenges, ensuring a culture of innovation and measurable results in customer care operations.

Experience

  1. Operations Manager

    TP

    Oct 2022 — Present · Jaipur, IN

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Hardik Jain — Operations Manager at TP in Jaipur, IN | Unifers