Hardik Airen

About Hardik Airen

As a passionate and versatile Data Scientist, I bring nearly four years of experience in data science and machine learning across diverse industries. My journey has taken me through many industries, where I\'ve consistently delivered innovative and production-ready solutions.While at Aviso AI, I spearheaded the development of MIKI, a SoTA chatbot powered by Generative AI, and advanced NLP techniques. MIKI’s success in managing over 30 complex tasks showcases my ability to create and deploy robust conversational AI solutions. This project required seamless integration with time series databases, knowledge bases, and various product integrations.In addition to MIKI, I have extensive experience working with NLP and Large Language Models (LLMs) to build features for Conversational AI platforms. My work includes developing capabilities for translation, understanding user intents, and enhancing overall user interactions. My deep expertise in working with text data enables me to deliver high-impact solutions tailored to complex business needs.During my tenure at Motilal Oswal Financial Services Ltd, I developed predictive models for client behavioral analysis, customer segmentation, and more. These models not only provided strategic insights but also enhanced customer engagement and trading activities. My ability to translate data into actionable strategies is a key strength that I bring to any project.I am highly proficient in GenAI, NLP, Machine Learning, MLOps, and Docker, and I am continually excited by the opportunity to learn and apply new technologies. My nearly four years of experience span from automating web scraping and optimizing industrial processes to developing full-scale AutoML, NLP and GenAI pipelines. I thrive in collaborative environments where innovation meets execution, and I am eager to continue contributing to cutting-edge projects.

Experience

1. Senior Machine Learning Engineer

   Aisera

   Feb 2025 — Present

   Aisera’s Generative AI capabilities are the enterprise equivalent of OpenAI\'s ChatGPT. At our core, we’re an AI and Automation company that enables enterprises to improve their customer experience dramatically (CX) and employee experience (EX). Users are empowered to self-serve and auto-resolve inquiries in real-time. Aisera leverages Conversational AI and natural language processing (NLP) to provide real-time and over 95% accurate responses in any channel (messaging, voice, web chat) and language (over 100 languages) of choice. Enterprises benefit from lower support costs, improved customer satisfaction, and worker productivity.

Education

• Vidyasagar School

  Science

  2005 — 2016

• Indian Institute of Technology (Indian School of Mines), Dhanbad

  Bachelor of Technology - BTech, Electrical Engineering

  2016 — 2020