Hardeep Fagura
AI Consultant | SAAS Implementation | Helping Businesses Leverage AI | GenAI Service
- Role
- Program Management Office Manager at HCLTech
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Hardeep Fagura
With 13+ years of experience and certifications in Lean Sigma and PMP, this accomplished…
Experience
Program Management Office Manager
Mar 2022 — Present · Hyderabad, IN
Oversee program changes from inception to successful implementation, leading to a 15% improvement in customer satisfaction and an 11% increase in annual retention. • Lead a team of five project management professionals, conducting semi-annual performance evaluations to ensure team effectiveness and growth. • Ensure compliance with EPMO standards, guidelines, and regulatory requirements, maintaining high standards of quality and adherence. • Recommend and implement 12 changes to the program plan based on iterative feedback from customers and stakeholders, enhancing program effectiveness. • Achieve a 99% milestone completion rate in both the AMJ and JAS quarters, demonstrating exceptional project management and execution.
Education
Sambalpur University
Bachelor of Commerce (B.Com.), Accounting and Business/Management
2008 — 2011
IIPM INSTITUTE OF MARKETING AND MANAGEMENT PRIVATE LIMITED
Master of Business Administration - MBA, E - Commerce Business & Economy
2011 — 2013
IMI Delhi
Diploma, Project Management
2011 — 2013
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