Hardeep Singh
Customer Success & Account Management | SaaS | Enterprise Accounts | CX & Retention | Building Onboarding & Adoption Programs
- Role
- Lead Customer Success at FieldAssist
- Location
- Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Hardeep Singh
I am a Customer Success & Client Experience professional with 7+ years of experience driving onboarding, adoption, retention and account growth across SaaS, digital and enterprise organizations.At ZapScale, I managed a portfolio of 25+ SaaS customers (~USD 200K ARR), built the Help Center from scratch on Intercom and delivered strong renewal outcomes. At Extramarks, I led adoption and customer experience programs across multiple regions, driving early activation and aligning ground execution with HO strategy.Earlier, I delivered measurable results in account management roles at Doceree and Roundglass — improving retention, streamlining onboarding, increasing ACV and partnering closely with CXO-level stakeholders.I enjoy solving customer problems, simplifying workflows and enabling teams with well-defined playbooks, processes and customer insights. Colleagues know me for taking ownership, aligning cross-functional teams and protecting long-term customer value.I am now exploring opportunities in SaaS Customer Success, Enterprise CSM, CX/Program Management or Client Partner roles where I can drive customer outcomes, strengthen relationships and enable scalable growth.
Experience
Lead Customer Success
Jan 2026 — Present · Gurugram, IN
Education
Institute of Management Technology, Ghaziabad
PGDM (MBA), Marketing
2017 — 2019
Vellore Institute of Technology
Bachelor of Technology - BTech, Biotechnology
2013 — 2017
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