Hardeek Choksi
Associate Director - Shipping & Logistics (Customer Care | Operations | Training | Domain | Projects)Ex WNS, CMA, Maersk, DHL, Hapag !!
- Role
- Associate Director - Customer Care Cma Cgm Global Business Services at CMA CGM
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Hardeek Choksi
21 years of experience in the service industry, spanning direct customer service, captive off-shoring, BPO, internal customer servicing, and metrics management.Shipping ~ Logistics ~ Training ~ Team Building ~ Delivery Centers ~ Shared Service Centers ~ GCCsHardeek is passionate about continuous improvement, operational excellence, and nurturing future leadership. He is a certified BPO Quality Analyst (CBQA) and has completed multiple certifications in ISO 9001, Train the Trainer, and Customs Clearance and Freight Forwarding. He has also transitioned pricing and tender support processes, published trade performance dashboards, and mentored and groomed delivery leaders for global accounts. Hardeek is a people\'s person, a simplified leader, and a storyteller.
Experience
Associate Director - Customer Care Cma Cgm Global Business Services
Dec 2025 — Present · Mumbai, IN
Serve as the primary point of contact for Global and Elite customers, ensuring a tailored customer experience- Develop innovative solutions to address complex customer challenges, enhancing satisfaction and loyalty- Collaborate with cross-functional teams to streamline and improve service delivery for global Accounts.
Education
Garware Institute of Career Development (Mumbai University)
Diploma in Customs Clearance and Freight Forwading, Logistics, Shipping Law, Custom Act
2003 — 2004
Kandivai Education Society
B.com, Commerce ( Major in Economics )
1998 — 2003
ITM Group of Institutions
MBA, Business Administration and Management, General
2008 — 2010
Project Management Institute
Project Management Professional, Project Management
Skills
- Analysis
- Qai
- Transportation
- Business Process Outsourcing (Bpo)
- Freight
- Team Management
- Shipping
- Management Information Systems (Mis)
- Operations Management
- Business Process
- Mis
- International Logistics
- Software Documentation
- Training
- Logistics
- Customer Satisfaction
- Customer Service
- Trainer
- Logistics Management
- Bpo
- Leadership
- Management
- Team Building
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