Hardik Jetalpuriya

About Hardik Jetalpuriya

I’m a seasoned ERP Consultant and Functional Support Team Lead with over 7 years of experience helping global organizations implement, optimize, and scale their systems using Odoo ERP.With hands-on expertise across the USA, UK, UAE, and Africa, I’ve led cross-functional teams, enhanced client delivery processes, and solved over 1,500+ ERP-related issues—achieving a 15% boost in client satisfaction.My core strengths include CRM implementation, B2B SaaS consulting, cloud hosting solutions, and strategic business development. I\'m passionate about aligning functional support with real-world business goals, improving team productivity, and helping clients unlock full ERP value.I thrive in dynamic, growth-focused environments and love working on scalable solutions that deliver long-term success.

Experience

1. Functional Support Team Lead

   Odoo

   Apr 2018 — Present · Gujarat, IN

   Led a team of functional support staff, overseeing special project work, ERP issue resolution, and client-facing functional/technical support across global regions.Supervised and coordinated software installation, configuration, and monitoring of data communication systems, ensuring seamless ERP deployment and uptime.Developed comprehensive training materials, standard operating procedures, and conducted client training to improve end-user adoption and system usage.Conducted evaluations of ERP modules and software performance, recommending process optimizations, module enhancements, and upgrade paths tailored to client needs.Resolved over 1500+ complex ERP inquiries, achieving a 15% improvement in customer satisfaction scores and enhancing client retention.Provided post-installation support and escalated critical software bugs or misconfigurations to development teams, ensuring timely fixes and minimal downtime.Performed system testing and command-line operations to validate system performance and troubleshoot technical anomalies in live environments.

Education

• Gandhinagar Institute of Technology(SFI),BHOYAN-Khatraj Kalol Road 012

  Bachelor of Engineering - BE, Information Technology

  2011 — 2014

• M.P Pandya Highschool

  High School, High School/Secondary Certificate Programs

  2003 — 2008

• L.J. Institute Of Engineering and Technology

  Associate’s Degree, Information Technology

  2008 — 2011

Skills

• Project Management
• Cascading Style Sheets (Css)
• Project Planning
• Team Leadership
• Lead Generation
• Software Project Management
• Html
• Crm
• Email Marketing
• B2b2c
• Social Media Marketing
• Customer Relationship Management (Crm)
• Powerpoint
• B2c Marketing
• Business Intelligence
• Professional Communication
• Process Management
• Social Media
• Client Counseling
• Client Relations
• Windows
• Marketing
• Customer Service
• Training
• New Business Development
• Client Development
• Online Marketing
• Search Engine Optimization (SEO)
• B2b Marketing
• Teamwork
• Business
• Team Management
• Consultancy Services
• International Marketing
• Team Building
• Management
• Microsoft Powerpoint
• International Business
• Css
• B2c