Harddik Ganddhi

Multi Unit Restaurant General Manager @SSP Group plc

Toronto, ON, CA

Operational Oversight: Ensure smooth day-to-day operations across all restaurant locations in Terminal. This includes monitoring food quality, service standards, cleanliness, and overall guest experience.2. Staff Management: Hire, train, and supervise restaurant managers and staff at each location. Provide leadership and guidance to maintain a cohesive team and ensure consistent performance.3. Financial Management: Develop and manage budgets for each restaurant unit. Monitor financial performance, including revenue, costs, and profitability. Implement cost-control measures and strategies to maximize profitability.4. Customer Satisfaction: Monitor customer feedback and satisfaction levels. Address customer concerns and implement improvements to enhance the dining experience across all locations.5. Marketing and Promotions: Collaborate with marketing teams to develop and implement local marketing strategies and promotions. Compliance and Safety: Ensure all units adhere to health, safety, and sanitation regulations. Stay updated on regulatory requirements and implement necessary measures to maintain compliance.7. Training and Development: Provide ongoing training and development opportunities for restaurant managers and staff. Foster a culture of continuous learning and professional growth.8. Reporting and Communication: Prepare and present regular reports on operational performance, financial metrics, and other key indicators to senior management or stakeholders. Facilitate communication between headquarters and individual restaurant units.9. Problem Solving and Crisis Management: Address operational challenges and resolve issues that arise at any of the restaurant locations. Implement crisis management protocols as needed.10. Strategic Planning: Contribute to the development of long-term strategic plans for business growth and expansion. Identify opportunities for new locations or market expansion based on market analysis and performance metrics.

Gujarat University

Bachelor of science, Biochemistry

Florida Atlantic University

Certificate for the Hospitality & Tourism Management, Hospitality Administration/Management

Florida Atlantic University

Certificate of Undergraduate Studies, Hospitality Administration/Management

Gujarat University

Bachelor of Science, Biochemistry

Gujarat University

Masters In Bio-medical Technology, Biotechnology