Harani Ch

Experience

1. Sr Servicenow Developer Admin

   Sentara Health

   Jul 2022 — Present · VA, US

   Worked on business requirements and technical specifications for Service Catalog. • Providing the design solution, technical methodologies and processes solution to meet the customer requirements.• Managed Projects /tasks activities using Agile /Scrum within Service Now.• Involved in writing the Catalog UI policies, Catalog Client Scripts variables and variable sets.• Created, Modified and merged various Update sets to deploy them into other instances.• Worked on the Data source to integrate with SQL data base server using insert and update scripts.• Automated the catalog submission using the Run script activity where data insertion takes place in SQL server using automated workflows.• Worked on Complex workflows and created service catalogs based on the customer requirements using Client Scripts, UI Policies.• Configured the notifications for different types of events and triggers based on insert or update sent to submitter/user or approvers.• Business Rules, JavaScript, SOAP, REST API Setup and Integration of ServiceNow to other Applications.• Created custom elements, HTML imports, shadow DOM to allow fully encapsulated custom elements by using Angular 8. • Configured email scripts for various notifications including Scripting inbound activities.• Worked on Service Portal which includes Customizing Pages, Widgets and making use of mobile friendly client scripts.• Designing, configuring and customizing new applications and modules. Assisting in troubleshooting patch / release management issues.• Worked with Import Sets and Update Sets in ServiceNow working on developing a complete new portal for HR. It is to be developed as a product. The target users are employers.