Harald Braun

Director Service Operations Digital Customer Solutions @RATIONAL AG

Munich, DE
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jun 2018 — Present

Director Service Operations Digital Customer Solutions @RATIONAL AG

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Head of Service Operations for IoT and software implementation projects, Customer Success Management and Training. Pre-sales and PoC engagements for national and international key accounts, Business Operations for maturing digitalization start-up business.

EDUCATION

2007 — 2008

International Management Institute (SIMI)

Service MBA

1987 — 1992

Julius-Maximilians-Universität Würzburg

Master of Business Administration (MBA)

SKILLS

Customer ServiceManagementPl/SqlInternational Business LeadershipCustomer SupportItil CertifiedCross-Functional Team LeadershipProject PlanningCloud ServicesSoftware Project ManagementIntercultural CommunicationService MarketingOrganizational LeadershipDriving ResultsCloud ComputingIntegrationAchieving Business ResultsOracle ApplicationsSaasService ImprovementEmployee TrainingMulticultural SkillsService DesignOperations ManagementIT Service ManagementOracleService StrategyErpCustomer Service ManagementChange ManagementStrategic LeadershipPre-SalesCommunicationRetailSoftware as a Service (Saas)MentoringRetekInternational Project ManagementField ServiceAccount Management

ABOUT HARALD BRAUN

Passionate about achieving industry leading service quality for customers and achieving sustained positive business results. Successful international Customer Service Director having extensive management experience in Europe, Middle East, Africa, Asia and the US. Team player with a strong focus on business and employee satisfaction results. Repeatedly proven M&A success in integrating business units and organizational development resulting in significantly improved results in business operations, customer satisfaction, revenue and margin.

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Harald Braun — Director Service Operations Digital Customer Solutions at RATIONAL AG in Munich, DE | Unifers