Harald Braun
Director Service Operations Digital Customer Solutions @RATIONAL AG
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WORK HISTORY
Director Service Operations Digital Customer Solutions @RATIONAL AG
Head of Service Operations for IoT and software implementation projects, Customer Success Management and Training. Pre-sales and PoC engagements for national and international key accounts, Business Operations for maturing digitalization start-up business.
EDUCATION
International Management Institute (SIMI)
Service MBA
Julius-Maximilians-Universität Würzburg
Master of Business Administration (MBA)
SKILLS
ABOUT HARALD BRAUN
Passionate about achieving industry leading service quality for customers and achieving sustained positive business results. Successful international Customer Service Director having extensive management experience in Europe, Middle East, Africa, Asia and the US. Team player with a strong focus on business and employee satisfaction results. Repeatedly proven M&A success in integrating business units and organizational development resulting in significantly improved results in business operations, customer satisfaction, revenue and margin.
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