Happy U.

Software Professional Services Project Manager @Riva International, Inc.

Edmonton, AB, CA

A Canadian IT Company specialising in real-time client relationship management solutions, enhancing connections through personalised workflows while ensuring data privacy and compliance.• Client Project Delivery: Lead the end-to-end planning, execution, and delivery of client relationship management (CRM) initiatives, ensuring alignment with strategic goals and client expectations.• Cross-Functional Team Leadership: Coordinate multidisciplinary teams to drive on-time, high-quality project outcomes through effective collaboration and resource management.• Workflow & Compliance Oversight: Manage tailored project workflows while upholding strict adherence to data privacy regulations and industry standards.• Client Engagement & Communication: Maintain strong client relationships by capturing business needs, setting clear expectations, and providing consistent project updates.• Risk Management: Proactively identify potential risks and implement mitigation strategies to support seamless project execution.• Process Improvement: Champion enhancements to project management practices, resulting in increased efficiency and improved delivery consistency.Key Project Contributions• Reporting Optimization: Designed and deployed new weekly status report templates, streamlining communication and improving stakeholder visibility.• Project Kick-off Enhancement: Redesigned project kick-off templates to create a smoother and more effective project initiation experience.

University of Cape Town

Master's degree

University of the Western Cape

Bachelor's degree